Rachilo / Purchases & support

Return & refund policy

Updated 28 September 2026

Rachilo provides digital image-generation services and digital credits. This policy explains how we handle returns, generation failures, and billing issues.

Digital services and returns

We do not ship physical products, so physical returns and return shipping do not apply. Review the selected pack, credit quantity, and price before paying. AI output can vary; use any available trial to evaluate the service before purchasing.

Credit purchases

Completed credit purchases are generally final. We do not normally provide cash refunds for a change of mind, an accidental purchase, or unused credits. This does not limit any refund or other remedy required by applicable law.

Failed image generation

If an internal technical failure prevents an image from being generated and delivered after credits have been deducted, the affected credits should be restored to your account. If the balance is not corrected automatically, contact support so we can check the request and restore credits where the failure is confirmed.

Image quality and creative preferences

Differences in artistic style, model appearance, composition, or results arising from unclear input photos do not ordinarily qualify for a refund. Check each generated image against your garment before publishing it. If you believe a result reflects a technical error, send the request details to support for review.

Duplicate charges and missing credits

Contact us if you were charged more than once for the same purchase or if a successful payment did not add the purchased credits. We will review the payment reference and account history, correct missing credits, or arrange an appropriate billing correction. Any approved payment refund will be handled through the original payment method where supported. The payment provider and bank determine when it appears in your account.

How to request help

Contact us via the contact options in the Rachilo studio with your registered phone number or account identifier, payment or generation reference, the approximate date and time, and a short description of the issue. Report issues promptly to help us investigate. Do not send passwords, one-time codes, full card details, or bank login credentials.

Policy changes

We may update this policy as the service evolves. Changes do not remove rights that apply to an existing purchase. The current purchase details shown at checkout and any rights required by law continue to apply.